Privacy Policy

Introduction.

This Privacy Policy explains how 20 Degrees, LLC. and its affiliates (collectively, “we”, “us”, or “our”) collect, use, and disclose information from and/or about you when you use the Site or the Services.

Important Definitions.

When we use the term "Personal Information" in this Privacy Policy, we mean information about you that identifies you, such as your contact information (e.g., name, address, email address, or telephone number) and identifiable health or medical information ("Health Information"), and any other information that is associated with such information. When we use the term "De-Identified Information", we mean information that cannot reasonably be used to personally identify an individual. Lastly, when we use the term "Cookies", we mean the small pieces of information that a Site sends to your browser while you are viewing a website. All capitalized terms this Privacy Policy not defined herein shall have the meaning set forth in the 20 Degrees Terms of Use that applies to your use of the Site and Services.

The Personal information we collect or maintain may include:

• Your name, age, email address, username, password, and other registration information.
• Health Information that you submit through the Services, which may include information or records relating to your medical or health history, health status and laboratory testing results, diagnostic images, and other health related information.
• Recordings and transcripts of video and audio communications made through the Services.
• Health information about you prepared or obtained by the Healthcare Professionals(s) who provide clinical services through the Services such as medical and therapy records, treatment and examination notes, and other health related information.
• Billing information that you submit to the Site, such as credit card information.
• Information about the computer or mobile device you are using, such as what Internet browser you use, the kind of computer or mobile device you use, and other information about how you use the Site.
• Other information you input into the Site or related services.

We may use Personal Information for the following purposes:

• To provide you with the Services. If you are a patient, your Healthcare Professional’s use of any Health Information obtained through the Services is subject to that Healthcare Professional’s Notice of Privacy Practices, which he or she is required to make available to you under applicable law.
• To create De-identified Information such as aggregate statistics relating to the use of the Services.
• To notify you when Site updates are available.
• To market and promote the Site and the Services to you.
• To fulfill any other purpose for which you provide us Personal Information.
• For the purposes described in Section I relating to the use of Health Information.
• For any other purpose for which you give us authorization.

We may also disclose Personal Information that we collect or you provide:

• To our Members (if you are a Healthcare Professional) for purpose of providing the Services;
• To your Healthcare Professional (if you are a Member) for purpose of providing the Service and subject to that Healthcare Professional’s Notice of Privacy Practices, which he or she is required to make available to you under applicable law.
• To our subsidiaries and affiliates.
• To contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential.
• As required by law, which can include providing information as required by a court order.
• When we believe in good faith that disclosure is necessary to protect your safety or the safety of others, to protect our rights, to investigate fraud, or to respond to a government request.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of 20 Degrees's assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personal Information maintained by the Site is among the assets transferred.
• For any other purpose disclosed by us when you provide the information.

Information We Collect Automatically.

As you use the Site or the Services, certain information may be passively collected by Cookies, navigational data like Uniform Resource Locators (URLs) and third party tracking services, including:

• Site Activity Information. We may keep track of some of the actions you take on the Site, such as the content of searches you perform on the Site.

• Access Device and Browser Information.When you access the Site from a computer or other device, we may collect anonymous information from that device, such as your Internet protocol address, browser type, connection speed and access times (collectively, "Anonymous Information").

• Cookies. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies to make the Site and Services easier to use, to make our advertising better, and to protect both you and 20 Degrees. You can instruct your browser, by changing its options, to stop accepting Cookies or to prompt you before accepting a Cookie from the websites you visit. If you do not accept Cookies, however, you will not be able to stay logged in to the Site. Some of our service providers may use Cookies or other methods to gather information regarding your use of the Site, and may combine the information in these cookies with any Personal Information about you that they may have. The use of such tracking information by a third party depends on the privacy policy of that third party. We presently do not honor "Do Not Track" requests across all parts of our Site.

• Real-Time Location. Certain features of the Site use GPS technology to collect real-time information about the location of your device so that the Site can connect you to a Healthcare Professional who is licensed or authorized to provide Services in the state where you are located. When accessing Google Maps services on our Site, your use is subject to Google's Terms of Serviceand Privacy Policy

• Mobile Services. We may collect information from your mobile device or computer. This information is generally used to help us deliver the most relevant information to you. Examples of information that may be collected and used include how you use the application(s) and information about the type of device or computer you use. In addition, in the event our application(s) crashes on your mobile device we will receive information about your mobile device model software version and device carrier, which allows us to identify and fix bugs and otherwise improve the performance of our application(s).

• Analytics Tools. We use tools such as Google Analytics, and Firebase to help analyze how users use the Site. Such third parties may use cookies, APIs, and SDKs in our services to enable them to collect and analyze user and device related data and information on our behalf. Google Analytics and Firebase use Cookies to collect information such as how often users visit the Site, what pages they visit, and what other sites they used prior to coming to the Site. We use the information we get to improve our Site and Services. Google's ability to use and share information collected by Google Analytics about your visits to the Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You may prevent your data from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout/. Firebase’s ability to use and share information it collects about your visits to the Site is restricted by the Fabric Terms of Use located at https://firebase.google.com/terms/ and the Fabric Privacy Policy located at https://firebase.google.com/support/privacy/. You can opt-out of Firebase’s automatic retention of data collected through your browsers while on our Site by clicking on this link https://firebase.google.com/optout/. To track opt-outs, Firebase uses a persistent opt-out cookie placed on your devices

De-Identified Information.

We may use De-Identified Information without restriction

Information You Share With Third Parties.

This Site Privacy Policy applies only to information we collect through the Site or Services and in email, text and other electronic communications set through or in connection with the Site. This Site Privacy Policy DOES NOT apply to information collected by any third party. When you click on links on the Site you may leave our Site. We are not responsible for the privacy practices of other sites, and we encourage you to read their privacy statements

Modification of Information.

Members will be able to update some of their information through the Site. Requests to modify any information may also be submitted to support@20deg.com

Limitations on Deletion of Information.

You may request deletion of your Personal Information by us, however, we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete Personal Information, it will be deleted from our active database. After we delete Personal Information, we may retain De-Identified Data and will continue to use De-Identified Data as permitted under this Site Privacy Policy

Steps we take to keep your information secure.

We employ reasonable physical, electronic and managerial security methods to help protect against unauthorized access to Personal Information, such as encryption. But please be aware that no data transmission over the Internet or data storage facility can be guaranteed to be perfectly secure. As a result, while we try to protect your Personal Information, we cannot ensure or guarantee the security of any information you transmit to us

Communications via Text, Push Notification, Email, and Phone

To the extent allowable under law, by providing us with a phone number, you consent to receiving text (SMS) messages, push notifications, and phone calls from us. Such communications may include, but are not limited to, requests for secondary authentication, receipts, reminders, notifications regarding updates to your account or account support, requests for product feedback, and marketing or promotional communications. You acknowledge that you are not required to consent to receive promotional texts or calls as a condition of using 20 Degrees mobile application. Call and text message communications may be generated by automatic telephone dialing systems. Standard message and data rates your cell phone carrier applies may apply to the text messages we send you.

We may use third-party service providers to facilitate SMS messaging services. These providers are required to comply with applicable privacy and security regulations to protect your information.

You may opt-out of receiving promotional email communications we send to you by following the unsubscribe options on such emails or by managing your communications preferences in the app. You may opt-out of text messages from 20 Degrees by replying STOP or by following instructions that you receive in the text message. You may opt-out of phone calls by notifying the caller or by contacting support. You acknowledge that opting out of receiving communications may impact your use of 20 Degrees.

Children under age 18.

We do not knowingly allow individuals under the age 18 to create Accounts that allow access to our Site.

Other Websites and Services.

We are not responsible for the practices employed by any websites or services linked to or from our Site, including the information or content contained within them. A link to a third party’s website should not be construed as an endorsement. We encourage you to investigate and ask questions before disclosing Personal Information to third parties.

Changes to the Site Privacy Policy.

We may change this Site Privacy Policy from time to time in the future. We will post any revised version of the Site Privacy Policy on this page. Continued use of our services following notice of such changes will indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes

If you have questions or concerns about our Privacy Practices, or would like to report a violation, please contact us by sending an email to support@20deg.com.